1- The customer service personnel in the billing department of the hospital have become more compassionate...
OR
2- There is a note in my file that says, "This lady is a pain in the ass. Give her whatever she wants. It's easier than fighting with her."
I just had the most enjoyable conversation with the CMC Union rep. I called about a charge that should have been covered by our insurance, but wasn't, and I have been back and forth with the hospital several times about resubmitting the claim. I told the lady about it. She put me on hold because "there are a lot of notes in your file" (what does that mean?!). Then she came back and said to disregard the bill!
*Cue: Twilight Zone music*
Subscribe to:
Post Comments (Atom)
2 comments:
Told you! You just gotta stay on top of those people! They probably found out you were related to me.
If they haven't written in "This guy is a pain in the ass" yet, they had better get out that red marker.
We're discovering just how pushy we have to be to make things happen.
Sucks; I'd rather be the nice guy.
Post a Comment